Disruption with email services

Incident Report for Sine

Resolved

We can confirm that email services are now fully operational.
Posted Jul 30, 2026 - 16:44 ACST

Update

We are continuing to monitor for any further issues.
Posted Jul 30, 2026 - 16:41 ACST

Monitoring

The issue has been mitigated, and we are closely monitoring the situation as email sending functionality is restored.
Posted Jul 30, 2026 - 10:15 ACST

Update

We have identified the root cause and are continuing to work closely with our upstream email provider to resolve the issue. Please note that mobile push notifications are unaffected and continue to function as normal.
Posted Jul 29, 2026 - 17:31 ACST

Update

We have identified the root cause and are continuing to work closely with our upstream email provider to resolve the issue. Please note that mobile push notifications are unaffected and continue to function as normal.
Posted Jul 29, 2026 - 17:30 ACST

Identified

We are currently experiencing issues with our upstream email provider. We are investigating the cause and will update as we have further information.
Posted Jul 29, 2026 - 17:00 ACST
This incident affected: Sendgrid Email Gateway.