Monitoring - The new iPad version, 1.41.0 is now available

MDM users will be automatically prompted to update to the fix version, while non-MDM users can download the new version manually

Mar 24, 2024 - 11:32 ACDT
Investigating - On March 20th, we received reports of an issue affecting some functionality related to SinePoint Pro, mainly centred around Fast Track Codes

Investigations into the problem showed this impacted a small number of users, those users were given advice on how to work around the issue while we worked on a fix
As part of the fix testing, and over the next 24 hours, we discovered that affected users were also experiencing issues with returning visits and facial recognition. At this point, the support case was raised to ‘Critical’ priority

We are actively working on rolling back the affected release, and will provide updates as they become available

The new version, 1.41.0, will be available in the coming days

MDM users will be automatically prompted to update to the fix version, while non-MDM users can download the new version manually when it becomes available

Mar 22, 2024 - 15:58 ACDT
Sine API ? Operational
90 days ago
100.0 % uptime
Today
Sine Dashboard ? Operational
Sine Workflows ? Operational
SinePoint iPad App (iOS) Operational
Sine Mobile App (iOS) ? Operational
Sine Mobile App (Android) Operational
Sendgrid Email Gateway Operational
90 days ago
100.0 % uptime
Today
Twillio SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Live chat API Operational
90 days ago
99.7 % uptime
Today
Amazon Web Services Operational
90 days ago
100.0 % uptime
Today
AWS ec2-ap-southeast-1 Operational
AWS ec2-ap-southeast-2 Operational
AWS elb-ap-southeast-1 Operational
AWS elb-ap-southeast-2 Operational
AWS sns-ap-southeast-1 Operational
AWS sns-ap-southeast-2 Operational
AWS s3-ap-southeast-1 Operational
AWS s3-ap-southeast-2 Operational
AWS rds-ap-southeast-1 Operational
AWS rds-ap-southeast-2 Operational
AWS cloudFront Operational
90 days ago
100.0 % uptime
Today
Public API ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 19, 2024

No incidents reported today.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.