Some mobile checkouts failing

Incident Report for Sine

Resolved

The issue has been resolved. Both iOS and Android app users can successfully check out.

Posted Feb 07, 2025 - 10:21 ACDT

We have deployed a fix and are monitoring the impact.

Posted Feb 06, 2025 - 23:16 ACDT

The issue has been identified as impacting sites with linked forms. A fix is in the process of being tested and rolled out.

Posted Feb 06, 2025 - 21:13 ACDT

Some user's of the Sine Pro mobile app are unable to check out from their device. Our engineers are investigating to identify the root cause.

Posted Feb 06, 2025 - 18:48 ACDT

This incident affected: Sine Mobile App (iOS) and Sine Mobile App (Android).