The SinePoint Pro update has been released. We will continue to monitor its impact on this issue.
Posted Jul 18, 2025 - 12:37 ACST
Identified
We have identified the root cause of the issue and will be releasing an update to SinePoint Pro shortly.
Posted Jul 16, 2025 - 12:22 ACST
Investigating
We are currently investigating an issue related to displays that have automatically been disconnected. This seems to apply to displays that were using the legacy username and password based authentication method and were automatically updated to SinePoint Pro version 2.9.0. If you encounter this problem, please restart the SinePoint Pro app and follow the instructions in the link below to reconnect your display. Whilst this investigation is ongoing we have paused automatic updates to managed devices.