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We are investigating the cause and will update as we have further information.","created_at":"2026-07-29T17:51:12.055+09:30","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-29T17:51:12.055+09:30","display_at":"2026-07-29T16:00:00.000+09:30","deliver_notifications":false,"tweet_id":null,"id":"w5pz97t2s5pk","incident_id":"6jz8ns3vwkyj","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Major network outage","status":"resolved","created_at":"2026-07-08T13:26:42.487+09:30","updated_at":"2026-07-09T12:31:43.572+09:30","monitoring_at":"2026-07-08T13:26:42.563+09:30","resolved_at":"2026-07-09T12:31:43.553+09:30","impact":"major","shortlink":"https://stspg.io/b56cx0730cxs","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-08T13:26:42.479+09:30","reminder_intervals":null,"id":"lv0hdhl75j89","page_id":"xn770p365k78","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-07-09T12:31:43.553+09:30","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-09T12:31:43.553+09:30","display_at":"2026-07-09T12:31:43.553+09:30","deliver_notifications":true,"tweet_id":null,"id":"rjw2sgq1g22k","incident_id":"lv0hdhl75j89","custom_tweet":null,"affected_components":[{"code":"p2jnszlgcbzd","name":"Twillio SMS Gateway","old_status":"partial_outage","new_status":"operational"},{"code":"7phnzzv8nql5","name":"SinePoint iPad App (iOS)","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"We are aware of a Telstra network outage currently causing disruption to our service. Telstra has reported progress toward resolving the issue, and our team is actively monitoring the situation to confirm full stability once it's restored. We appreciate your patience and will provide updates as we learn more — please let us know if you continue to experience issues in the meantime.","created_at":"2026-07-08T13:26:42.563+09:30","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-08T13:26:42.563+09:30","display_at":"2026-07-08T13:26:42.563+09:30","deliver_notifications":true,"tweet_id":null,"id":"5n1h5ts4mt1d","incident_id":"lv0hdhl75j89","custom_tweet":null,"affected_components":[{"code":"p2jnszlgcbzd","name":"Twillio SMS Gateway","old_status":"operational","new_status":"partial_outage"},{"code":"7phnzzv8nql5","name":"SinePoint iPad App (iOS)","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"SinePoint iPad App (iOS)","created_at":"2016-09-28T11:32:19.370+09:30","updated_at":"2026-07-09T12:31:43.494+09:30","position":5,"description":null,"showcase":false,"start_date":null,"id":"7phnzzv8nql5","page_id":"xn770p365k78","group_id":null},{"status":"operational","name":"Twillio SMS Gateway","created_at":"2016-09-02T15:17:26.893+09:30","updated_at":"2026-07-09T12:31:43.514+09:30","position":10,"description":null,"showcase":true,"start_date":null,"id":"p2jnszlgcbzd","page_id":"xn770p365k78","group_id":null}]},{"name":"Disruption delivering to Yahoo email services","status":"resolved","created_at":"2026-05-22T09:31:36.501+09:30","updated_at":"2026-05-25T10:10:39.722+09:30","monitoring_at":null,"resolved_at":"2026-05-25T10:10:39.705+09:30","impact":"none","shortlink":"https://stspg.io/1768z6tf1bwg","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-22T09:31:36.495+09:30","reminder_intervals":null,"id":"syjv4mcsdhz5","page_id":"xn770p365k78","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-05-25T10:10:39.705+09:30","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-25T10:10:39.705+09:30","display_at":"2026-05-25T10:10:39.705+09:30","deliver_notifications":false,"tweet_id":null,"id":"41t1h2zjxz50","incident_id":"syjv4mcsdhz5","custom_tweet":null,"affected_components":null},{"status":"identified","body":"The issue has been identified and a fix is being implemented.","created_at":"2026-05-22T14:34:37.483+09:30","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-22T14:34:37.483+09:30","display_at":"2026-05-22T14:34:37.483+09:30","deliver_notifications":false,"tweet_id":null,"id":"rh0lg2qz78mb","incident_id":"syjv4mcsdhz5","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"We are currently experiencing issues delivering email to Yahoo services. 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We will provide updates as necessary.","created_at":"2026-02-12T15:00:07.530+10:30","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-12T15:00:07.530+10:30","display_at":"2026-02-12T15:00:07.530+10:30","deliver_notifications":true,"tweet_id":null,"id":"9pb12x5vr9f4","incident_id":"bb804wp5f75m","custom_tweet":null,"affected_components":[{"code":"mzd6hs89thcp","name":"Sine Advanced Reporting","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-02-12T14:00:07.603+10:30","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-12T14:00:07.603+10:30","display_at":"2026-02-12T14:00:07.603+10:30","deliver_notifications":true,"tweet_id":null,"id":"1f5skdb1sjsz","incident_id":"bb804wp5f75m","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Sine is conducting scheduled database maintenance. Services will experience a brief disruption during the maintenance period.","created_at":"2026-02-12T12:45:04.495+10:30","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-12T12:45:04.495+10:30","display_at":"2026-02-12T12:45:04.495+10:30","deliver_notifications":true,"tweet_id":null,"id":"r7jsb7bcwr5y","incident_id":"bb804wp5f75m","custom_tweet":null,"affected_components":[{"code":"mzd6hs89thcp","name":"Sine Advanced Reporting","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Sine Advanced Reporting","created_at":"2026-02-12T12:31:01.637+10:30","updated_at":"2026-05-11T20:29:14.872+09:30","position":14,"description":"The components that power the advanced reports","showcase":true,"start_date":"2026-02-12T00:00:00.000+10:30","id":"mzd6hs89thcp","page_id":"xn770p365k78","group_id":null}]},{"name":"Microsoft 365 users seeing delayed email delivery from Sine","status":"resolved","created_at":"2026-01-23T08:46:31.526+10:30","updated_at":"2026-01-24T08:11:36.798+10:30","monitoring_at":null,"resolved_at":"2026-01-24T08:11:36.782+10:30","impact":"none","shortlink":"https://stspg.io/gz777hftg41q","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-01-23T08:46:31.521+10:30","reminder_intervals":null,"id":"9v0jg0mdvvb0","page_id":"xn770p365k78","incident_updates":[{"status":"resolved","body":"https://status.cloud.microsoft/m365/  now lists the incident as resolved","created_at":"2026-01-24T08:11:36.782+10:30","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-24T08:11:36.782+10:30","display_at":"2026-01-24T08:11:36.782+10:30","deliver_notifications":true,"tweet_id":null,"id":"vq1cj8l21syn","incident_id":"9v0jg0mdvvb0","custom_tweet":null,"affected_components":[{"code":"p8yxfx2s0gsx","name":"Sendgrid Email Gateway","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-01-24T08:11:12.061+10:30","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-24T08:11:12.061+10:30","display_at":"2026-01-24T08:11:12.061+10:30","deliver_notifications":true,"tweet_id":null,"id":"xm32sq4k8c32","incident_id":"9v0jg0mdvvb0","custom_tweet":null,"affected_components":[{"code":"p8yxfx2s0gsx","name":"Sendgrid Email Gateway","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"Microsoft is currently experiencing issues affecting Microsoft 365 services, including problems with email delivery to and from Microsoft 365 accounts (Exchange Online).\n\nRecent reports indicate a service degradation or outage impacting inbound and outbound email functionality. Users have encountered errors such as \"451 4.3.2 Temporary server error\" when attempting to send or receive emails, along with intermittent failures in email delivery.\n\nPlease see https://status.cloud.microsoft/m365/ for more information\n\nWe will continue to monitor the issue and Sine emails will retry sending at regular intervals","created_at":"2026-01-23T08:46:31.575+10:30","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-23T08:46:31.575+10:30","display_at":"2026-01-23T08:46:31.575+10:30","deliver_notifications":true,"tweet_id":null,"id":"hsswn76q1kl6","incident_id":"9v0jg0mdvvb0","custom_tweet":null,"affected_components":[{"code":"p8yxfx2s0gsx","name":"Sendgrid Email Gateway","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Sendgrid Email Gateway","created_at":"2016-09-02T15:17:10.120+09:30","updated_at":"2026-07-30T10:15:45.562+09:30","position":9,"description":null,"showcase":true,"start_date":null,"id":"p8yxfx2s0gsx","page_id":"xn770p365k78","group_id":null}]},{"name":"Marketing website interruption","status":"resolved","created_at":"2025-11-06T16:46:03.802+10:30","updated_at":"2025-11-06T17:25:47.777+10:30","monitoring_at":"2025-11-06T17:10:28.053+10:30","resolved_at":"2025-11-06T17:25:47.763+10:30","impact":"none","shortlink":"https://stspg.io/9mj61pszqm3s","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-11-06T16:46:03.794+10:30","reminder_intervals":null,"id":"9shsg6gpbczf","page_id":"xn770p365k78","incident_updates":[{"status":"resolved","body":"Our marketing website, https://www.sine.co/ is now fixed","created_at":"2025-11-06T17:25:47.763+10:30","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-06T17:25:47.763+10:30","display_at":"2025-11-06T17:25:47.763+10:30","deliver_notifications":false,"tweet_id":null,"id":"0wbfvvg37vhr","incident_id":"9shsg6gpbczf","custom_tweet":null,"affected_components":null},{"status":"monitoring","body":"Our marketing website, https://www.sine.co/ is now fixed and we will monitor the issue\n\nThis did not affect the functionality of the Sine products","created_at":"2025-11-06T17:10:28.053+10:30","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-06T17:10:28.053+10:30","display_at":"2025-11-06T17:10:28.053+10:30","deliver_notifications":false,"tweet_id":null,"id":"7bhfrq9wshr5","incident_id":"9shsg6gpbczf","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"We are aware of an issue with our marketing website, https://www.sine.co/ and are investigating the causes\n\nThis does not affect the functionality of the Sine products","created_at":"2025-11-06T16:46:03.848+10:30","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-06T16:46:03.848+10:30","display_at":"2025-11-06T16:46:03.848+10:30","deliver_notifications":false,"tweet_id":null,"id":"02lx7qz3xdy0","incident_id":"9shsg6gpbczf","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]}]
}