Resolved -
This incident was resolved
Apr 30, 10:40 ACST
Update -
We are continuing to monitor for any further issues.
Apr 30, 10:40 ACST
Monitoring -
The new iPad version, 1.41.0 is now available
MDM users will be automatically prompted to update to the fix version, while non-MDM users can download the new version manually
Mar 24, 11:32 ACDT
Investigating -
On March 20th, we received reports of an issue affecting some functionality related to SinePoint Pro, mainly centred around Fast Track Codes
Investigations into the problem showed this impacted a small number of users, those users were given advice on how to work around the issue while we worked on a fix
As part of the fix testing, and over the next 24 hours, we discovered that affected users were also experiencing issues with returning visits and facial recognition. At this point, the support case was raised to ‘Critical’ priority
We are actively working on rolling back the affected release, and will provide updates as they become available
The new version, 1.41.0, will be available in the coming days
MDM users will be automatically prompted to update to the fix version, while non-MDM users can download the new version manually when it becomes available
Mar 22, 15:58 ACDT