Monitoring - The new iPad version, 1.41.0 is now available
MDM users will be automatically prompted to update to the fix version, while non-MDM users can download the new version manually
Mar 24, 2024 - 11:32 ACDT
MDM users will be automatically prompted to update to the fix version, while non-MDM users can download the new version manually
Mar 24, 2024 - 11:32 ACDT
Investigating - On March 20th, we received reports of an issue affecting some functionality related to SinePoint Pro, mainly centred around Fast Track Codes
Investigations into the problem showed this impacted a small number of users, those users were given advice on how to work around the issue while we worked on a fix
As part of the fix testing, and over the next 24 hours, we discovered that affected users were also experiencing issues with returning visits and facial recognition. At this point, the support case was raised to ‘Critical’ priority
We are actively working on rolling back the affected release, and will provide updates as they become available
The new version, 1.41.0, will be available in the coming days
MDM users will be automatically prompted to update to the fix version, while non-MDM users can download the new version manually when it becomes available
Mar 22, 2024 - 15:58 ACDT
Investigations into the problem showed this impacted a small number of users, those users were given advice on how to work around the issue while we worked on a fix
As part of the fix testing, and over the next 24 hours, we discovered that affected users were also experiencing issues with returning visits and facial recognition. At this point, the support case was raised to ‘Critical’ priority
We are actively working on rolling back the affected release, and will provide updates as they become available
The new version, 1.41.0, will be available in the coming days
MDM users will be automatically prompted to update to the fix version, while non-MDM users can download the new version manually when it becomes available
Mar 22, 2024 - 15:58 ACDT
Sine API
?
Operational
Sine Dashboard
?
Operational
Sine Workflows
?
Operational
SinePoint iPad App (iOS)
Operational
Sine Mobile App (iOS)
?
Operational
Sine Mobile App (Android)
Operational
Sendgrid Email Gateway
Operational
Twillio SMS Gateway
Operational
Live chat API
Operational
Amazon Web Services
Operational
AWS ec2-ap-southeast-1
Operational
AWS ec2-ap-southeast-2
Operational
AWS elb-ap-southeast-1
Operational
AWS elb-ap-southeast-2
Operational
AWS sns-ap-southeast-1
Operational
AWS sns-ap-southeast-2
Operational
AWS s3-ap-southeast-1
Operational
AWS s3-ap-southeast-2
Operational
AWS rds-ap-southeast-1
Operational
AWS rds-ap-southeast-2
Operational
AWS cloudFront
Operational
Public API
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.